Skip to main contentWhen a connection is installed in Trackstar, it will most likely look like this:
Occasionally, however, the connection may not be fully able to access all the aspects of the underlying system. In that case, you may see these in your Trackstar Link or under the Sync Errors tab in the UI:
You will also receive a connection-error.created webhook and see a populated errors array when querying connections.
Reinstalling a Connection
Some systems can be updated to provide the necessary permissions. (e.g. updating the user’s role in the WMS)
Others may require a full reinstallation of the connection. There are three ways to reinstall a connection:
The connection will be reinstalled with the same ID and new credentials, and no historical data will be lost. 
