Returns
Returns
Return
A Return, also known as a Return Merchandise Authorization or RMA, is an instance of a customer sending one or multiple products back to a warehouse. It contains information about the individual items being returned, such as their inventory IDs and whether or not they have been restocked at that warehouse. Theinventory_item_id in each line item can be passed into the /wms-api/inventory/{inventory_item_id} endpoint for more details.
Return Statuses (in order of lifecycle)
| Status | Definition |
|---|---|
open | Return has been created and items are not yet in the warehouse. |
in-transit | Items are on thier way to the warehouse. |
receiving | The warehouse has begun the receiving process for the return. |
received | Items have been received in the warehouse. |
cancelled | Return has been cancelled by either the warehouse or the customer. |
other | Status of the return can’t be determined. Often due to a custom status being used. See raw_status field for more info. |