> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trackstarhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

An order is a purchase made by a customer. It contains information about the order,
including the individual line items. Each line item contains a `product_id` that
can be passed to the [`/wms-api/products/{product_id}`](/api-reference/wms-api/products/get-item) for more details.
The line item may also include a `sku`.

### Order Statuses (in order of lifecycle)

| Status                | Definition                                                                                                                        |
| :-------------------- | :-------------------------------------------------------------------------------------------------------------------------------- |
| `open`                | Order has been placed.                                                                                                            |
| `confirmed`           | Order has been confirmed by the warehouse.                                                                                        |
| `processing`          | Order is being processed and items are being picked.                                                                              |
| `picked`              | Items in order have been picked.                                                                                                  |
| `packed`              | Items in order have been packed.                                                                                                  |
| `partially_fulfilled` | Order has been partially fulfilled.                                                                                               |
| `fulfilled`           | Order has been fulfilled and shipped.                                                                                             |
| `backordered`         | Order cannot be fulfilled because of a lack of available inventory.                                                               |
| `exception`           | There is an issue with the order.                                                                                                 |
| `cancelled`           | Order has been cancelled by either the warehouse or the customer.                                                                 |
| `other`               | Status of the order can't be determined. Often due to a custom status being used. See the `raw_status` field for more information |